al99 Terms and Conditions

1 Introduction and Acceptance

These Terms and Conditions ("Terms") form a legal agreement between the al99 platform ("Site", "we", "al99") and its users ("user", "you"). al99 is an online betting and casino platform that provides services for users in Bangladesh.

By visiting the al99 website, registering an account, making a deposit, or playing any game, you acknowledge that you have read, understood, and agreed to be bound by these complete terms.

2 Account Registration and Eligibility

2.1 Eligibility Requirements

To create an account on al99, the following conditions must be met:

• You must be at least 21 years of age.
• Online gaming must be legally permitted in the country where you reside.
• The information you provide must be true, accurate, and complete.
• No more than one account may be opened under the same person's name.
• You will operate the account under your own identity — not on behalf of anyone else.

2.2 Account Verification (KYC)

al99 may verify your identity at any time. A National ID Card (NID), passport, or other government-approved document may be required for identity verification. Withdrawals may be limited or suspended until verification is complete.

2.3 Account Security

It is entirely your responsibility to keep your account password and login details confidential. Any unauthorized access must be reported to our support team immediately. You are solely responsible for all activity that occurs on your account.

3 Financial Transactions — Deposits and Withdrawals

3.1 Deposit Methods and Limits

The following payment methods are available for depositing funds into al99:

3.2 Deposit Terms

• Only payment accounts registered in your own name may be used.
• Deposits from third-party accounts are strictly prohibited.
• If any suspicious transaction is detected, al99 reserves the right to suspend or cancel it.
• Deposited funds may need to be verified before being used for betting.

3.3 Withdrawal Terms

• Withdrawal requests are generally processed within 30 minutes to 3 hours.
• The account must be fully verified to make a withdrawal.
• Withdrawals can only be made via the same method used for the deposit.
• al99 may request additional verification for unusual transactions.

4 Bonuses and Promotional Offers

4.1 Welcome Bonus

A 150% bonus of up to ৳5,000 is available on your first deposit at al99. The wagering requirement for this bonus is 10x, meaning you must wager the bonus amount 10 times before a withdrawal is possible.

4.2 General Bonus Terms

• Each bonus offer may have its own specific terms that will apply.
• The welcome bonus may not be claimed more than once by the same person, household, IP address, or device.
• Winnings made with bonus funds cannot be withdrawn before the applicable wagering requirements are met.
• al99 reserves the right to modify, limit, or cancel any bonus offer at any time.
• The account must be fully verified to claim bonus benefits.
• If terms are violated, the bonus may be cancelled and associated winnings may be forfeited.

4.3 VIP and Loyalty Program

al99's VIP program has three tiers. Based on your gaming activity, you can gradually advance to higher tiers:

• Bronze: Weekly cashback of up to 0.3%.
• Silver: Weekly cashback of up to 0.5%.
• Gold: Weekly cashback of up to 0.8%.

The method for determining VIP tiers and calculating cashback is managed at al99's sole discretion. Contact live chat for more details.

5 Gaming Rules and Betting Terms

5.1 General Gaming Terms

• All bets are considered final once placed and cannot be changed.
• al99 reserves the right to void any result caused by a technical error.
• Winnings obtained through software errors or attempts to exploit the system will be considered void.
• al99 reserves the right to set or change betting limits on any account.

5.2 Special Cricket Betting Terms

For cricket betting, results for ICC, BPL, IPL, and T20 matches will be determined in accordance with announcements by the relevant authority. If a match is cancelled or unresolved, the bet may be refunded or the terms applicable to that match will apply.

5.3 Live Casino Terms

The live casino offers games from various providers including Evolution Gaming and Ezugi. The dealer's decision is final in determining live game results. In the event of a disconnection, al99 will settle bets based on the last recorded server state.

6 Prohibited Activities and Account Closure

6.1 Prohibited Activities

The following activities are strictly prohibited and may result in account termination and forfeiture of all winnings:

• Registering an account with false or misleading information.
• Using fraudulent methods to meet bonus requirements.
• Operating multiple accounts for the same person.
• Attempting to influence game outcomes using software or algorithms.
• Conducting transactions with illegal funds or money laundering.
• Allowing minors to use an account or playing on their behalf.
• Attempting unauthorized access to another user's account.

6.2 Account Suspension or Closure

al99 reserves the right to temporarily suspend or permanently close an account in the following circumstances:

• If any provision of these terms is violated.
• If any fraudulent activity is suspected.
• Upon receipt of instructions from law enforcement.
• If the user requests closure of their own account.

7 Privacy and Data Protection

al99 is committed to protecting your personal information. How your data is collected, stored, and used is described in detail in our Privacy Policy. These terms and the privacy policy together govern your relationship with al99.

• Your data is kept secure through SSL encryption.
• Your personal information is not sold to third parties.
• Information is not disclosed without a legal obligation or user consent.
• Necessary information may be used for fraud prevention and security verification.

8 Responsible Gaming

al99 believes that gaming should be a form of entertainment only — never a source of income or a solution to financial problems. We place the highest priority on responsible gaming.

8.1 Self-Imposed Limits

Each user may set their own limits on deposits, betting, and losses. Contact the support team to activate these limits.

8.2 Self-Exclusion

If you feel that gaming is having a negative impact on your life, you may voluntarily request that your account be suspended for a specified period or permanently. Visit our Responsible Gaming page to learn more.

9 Limitation of Liability

al99 accepts no liability for the following:

• Any loss caused by game interruptions due to internet connection issues.
• Errors or technical problems in third-party game software.
• Loss or data breach caused by user negligence.
• Natural disasters, cyberattacks, or other unforeseen events.
• Expected income from gaming not being realized, or financial loss.

al99's total liability in any circumstance will be limited to the amount of the transaction involved.

10 Changes to Terms and Enforceability

10.1 Right to Make Changes

al99 reserves the right to change, amend, or update these terms at any time. Updated terms will take effect as soon as they are published on the site. For significant changes, a notification may be sent to your registered email.

10.2 Continued Use After Changes

If you continue using the site after the terms have been updated, you will be considered to have accepted the new terms. It is your responsibility to read the terms regularly and stay up to date.

10.3 Language and Interpretation

These terms are written in Bengali and the Bengali interpretation will be considered final. In the event of any dispute or ambiguity, al99's interpretation will be considered final.

10.4 Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain fully in effect.

11 Contact and Dispute Resolution

For any questions, comments, or complaints regarding these terms, please contact us:

After receiving a complaint, our team will review and attempt to resolve the matter as quickly as possible. Complex issues may take more time — in that case, we will keep you informed.