al99 Privacy Policy and Data Protection

Introduction and Scope

al99 is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy describes how al99 (referred to hereinafter as "we", "our", or "the platform") manages your personal information.

This policy applies to the al99.cam website and all services connected to it. When you open an account on our platform, use our services, or contact us, you come under the scope of this privacy policy. We commit that your information will never be sold or transferred to any unauthorized third party.

Types of Information Collected

al99 may collect the following types of information:

• Identity Information: Your full name, date of birth, national identity card number, and other identity-related information provided at the time of registration.
• Contact Information: Email address, mobile number, and residential address.
• Financial Information: Payment method details (bKash, Nagad, Rocket, or bank account), transaction history, and deposit and withdrawal records.
• Account Activity: Login dates and times, gaming history, betting records, and a log of your activity on the platform.
• Technical Information: IP address, device type, browser version, operating system, and cookie data.
• Communication Records: Messages, complaints, and support ticket details you send to customer service.

How Information Is Collected

We collect your information in the following ways:

• Directly Provided: Information you provide yourself through registration forms, the identity verification process (KYC), and during payment transactions.
• Automatic Collection: When you browse our site, technical information is automatically collected through cookies, log files, and tracking pixels.
• From Third Parties: Certain information may be received from payment processors (such as bKash or Nagad), identity verification agencies, and fraud prevention services.

Purpose of Using Information

al99 uses your information only for the following legitimate purposes:

• Account Management: Creating, verifying, and maintaining your account; ensuring login security.
• Payment Processing: Completing deposit and withdrawal transactions; maintaining records of financial transactions.
• Customer Service: Resolving your questions and complaints; providing 24/7 Bengali live chat support.
• Security and Fraud Prevention: Ensuring account security; detecting and preventing suspicious activity.
• Legal Compliance: Following applicable laws and regulations; responding to lawful requests from authorities.
• Service Improvement: Improving platform performance and user experience; identifying and resolving technical issues.
• Personalized Experience: Sending offers and notifications based on your preferences — but only with your consent.
• Responsible Gaming: Monitoring gaming behavior and advising on setting limits when needed.

Data Storage and Security

al99 uses industry-standard security measures to keep your information safe. Our servers are protected by SSL/TLS encryption. Sensitive information, such as payment details, is stored in encrypted form.

We maintain the following security measures:

• All data transmissions are secured using 256-bit SSL encryption technology.
• Unauthorized access is prevented through firewalls and intrusion detection systems.
• Access to sensitive databases is restricted to authorized personnel only.
• Regular security audits and penetration tests are conducted.
• Data backup and disaster recovery plans are in place.

Even after your account is closed, information may be retained for a specified period for legal, regulatory, and business reasons. Once that period has passed, the information is securely deleted or anonymized.

Sharing Information with Third Parties

al99 does not sell, rent, or transfer your personal information to any third party without authorization. However, necessary information may be shared in the following limited circumstances:

• Payment Processors: Information required to complete transactions via bKash, Nagad, Rocket, or bank transfer is shared with the relevant payment provider.
• Identity Verification Agencies: As part of the KYC (Know Your Customer) process, information may be shared with trusted verification services to confirm identity.
• Legal Authorities: In accordance with applicable laws in Bangladesh, we may be required to provide information upon a lawful order from a government authority or court.
• Technology Partners: Technology service providers for the platform (such as server hosting and cybersecurity) who operate under strict confidentiality agreements with us.
• Fraud Prevention: Participation in industry-wide information-sharing systems to prevent gambling addiction or fraudulent activity.

All third-party partners are required to comply with our privacy standards and are contractually bound to ensure the protection of information.

Cookies and Tracking Technologies

The al99 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: Essential for maintaining login sessions and ensuring the core functionality of the site — without these, the site will not work properly.
• Functional Cookies: Help remember your preferences, language, and other settings.
• Analytics Cookies: Collect statistics on site usage that help us improve our services — data is kept anonymous.
• Security Cookies: Used to detect and prevent fraudulent activity.

You can disable most cookies by changing your browser settings. Please note, however, that disabling essential cookies may cause some features of the site to stop working.

User Rights

As a user of al99, you have the following rights regarding your own information:

• Right to Know: You can find out what information we have collected about you and how it is being used. You can contact support to request details on this.
• Right to Correction: If there is incorrect or incomplete information in your account, you can request that it be corrected.
• Right to Opt Out of Marketing: If you do not wish to receive promotional messages and notifications, you can opt out at any time.
• Right to Close Account: You can request to close your account, although certain information may be retained due to legal obligations.
• Right to File a Complaint: If you have any concerns about how your information is used, you can contact us directly.

To exercise any of the above rights, please contact our customer service. We will respond to your request within a reasonable time.

Privacy of Minors

al99's services are for people aged 21 and over only. We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of registration, and if an account belonging to a minor comes to our attention, we will immediately delete that account and the associated information.

If a parent or guardian suspects their child has registered on our platform, please contact our support team immediately.

Policy Changes and Contact

al99 may update this privacy policy from time to time. For any significant changes, we will notify you by email or through a notice on the platform. The updated policy will take effect from the date it is published.

We recommend you review this page regularly so that you stay informed about the latest data protection policy.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:

• Get immediate assistance through 24/7 Bengali live chat support.
• Contact us by email: [email protected]