al99 Responsible Gaming
Enjoy entertainment within limits — al99 is committed to keeping your gaming experience safe, controlled and enjoyable.
Why is Responsible Gaming Important?
Gaming and betting are primarily a form of entertainment. But when it goes out of control, it can have a negative impact on personal, financial and family life. al99 believes that responsible gaming is the foundation of an enjoyable experience. We want every one of our users to play with awareness, understand their own limits and seek help when needed.
Responsible gaming at al99 is a culture — not just a set of rules. We provide tools and features on our platform that help you monitor and stay in control of your gaming habits. From deposit limits to self-exclusion — every decision is in your own hands.
Remember: gaming is for entertainment only — never a substitute for income. Before placing every bet, ask yourself — am I playing for fun, or to escape stress or frustration?
Our Protection Tools
Deposit Limit
Set a maximum daily, weekly or monthly deposit limit. Once set, the limit takes effect immediately, and a 7-day waiting period applies if you want to increase it.
Financial ControlTime-Out Feature
Temporarily suspend your account for anywhere from 1 day to 90 days. During this period, login, betting and deposits are completely paused. You may need this break at any time.
Temporary BreakSelf-Exclusion
If you feel gaming is going beyond your control, choose self-exclusion. Options range from 6 months to permanent exclusion. This decision is a sign of courage.
Permanent ProtectionGaming History Review
View your complete betting and deposit history at any time. Analyse your own habits and understand for yourself where you need to draw a limit.
TransparencyReality Check Reminder
At set intervals a message will appear showing how long you have been playing and how much you have spent. This reminder helps you stay aware.
Awareness Building24/7 Bangla Support
Contact our live chat support at any time of the day. Whether the issue is small or large — our team is always ready to help in Bengali.
Round-the-Clock SupportAge Verification is Mandatory
al99 provides services only to those 21 years of age or older. Age is verified at the time of registration. Protecting minors is our highest priority. If someone underage in your household uses your device, it is recommended that you use parental control software.
Warning Signs of Problematic Gaming
If any of the following signs are seen in you or someone you know, help should be sought without delay.
Chasing losses: Continuously placing more bets to recover lost money — this is one of the most dangerous behaviours.
Exceeding your budget: Spending more than the limit you set for yourself and putting money aside for bills or essential expenses into bets.
Tendency to hide it: Concealing your gaming habits from family or friends or lying about them.
Loss of control: Wanting to stop playing but being unable to, failing repeatedly despite trying.
Emotional dependence: Using gaming as a way to relieve sadness, loneliness, anxiety or stress.
Neglecting daily responsibilities: Spending hour after hour gaming while neglecting work, family or health.
Help Yourself — Practical Steps
Set a Weekly Budget
Decide in advance how much money you will spend on entertainment each week. Never deposit more than that amount. Sticking to a budget is the first step of responsible gaming.
Set a Time Limit
Decide in advance how long you will play each day. Set an alarm or timer. When the set time is up, close the app — regardless of the outcome.
Keep Gaming-Free Days
Keep at least two days a week completely free of gaming. Spend time with family, friends or other hobbies. Taking a break keeps your perspective clear.
Tell Someone You Trust
Let a family member or trusted friend know about your gaming habits. Having accountability makes it much easier to stay in control. It is better not to fight alone.
al99's Commitment
al99 is not just a gaming platform — we are a responsible community. Our commitment is to keep every user's experience safe and enjoyable.
We never allow minors (under 21) to create an account.
We action self-exclusion requests promptly and without obstruction.
Our promotional messages never target vulnerable or at-risk users.
We ensure SSL encryption and fair play policies — every game is fair.
When signs of a gaming problem appear, our support team directly offers assistance.
We include responsible gaming messaging in all our advertisements and promotions.
Need Help? We Are Here
al99 Support — In Bengali Around the Clock
Contact us for any responsible gaming concerns or for help with deposit limits or self-exclusion.
Mental Health and Gaming
Gaming-related problems are part of mental health. If you feel you cannot cope alone, seek help from family, a trusted friend or a professional counsellor. Asking for help is not a sign of weakness — it is proof of strength.
al99's support team always assists in a neutral and confidential manner.
Deposit and Betting Guidelines
The minimum deposit amount at al99 is ৳300 and the minimum withdrawal amount is ৳1,000. Transactions can be made via bKash, Nagad, Rocket and bank transfer. Withdrawals are generally completed within 30 minutes to 3 hours.
Remember: money deposited is part of your entertainment budget. Never bet with borrowed money or funds set aside for emergencies. Every bet is an independent decision — and every outcome is uncertain.
Be aware of bonus terms and conditions: Before claiming al99's 150% welcome bonus (up to ৳5,000) and other offers, learn about the wagering requirement (10x). A bonus is never a solution to a gaming problem — it is simply an added entertainment benefit.
VIP Programme Cashback — whether you are at the Bronze, Silver or Gold level — is not a guarantee that your losses will be returned. Cashback is a reward, not a source of income.
Play Responsibly, Enjoy Yourself
Explore our games — within limits, with awareness and with enjoyment.